Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

Maintenance Release SOX Version 3.2.1 is now available

  1. Help Center
  2. EnCo SOX Service Desk

EnCo SOX Service Desk

Welcome! You can raise a service request from the options provided.

SOX
Upgrade or change the current SOX version

Request a new version of SOX.

Required fields are marked with an asterisk*

e.g. Upgrade Jira

Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).

, multiple selections available,
e.g. 17/Oct/26
e.g. 09:30 PM
e.g. 17/Oct/26
e.g. 09:30 PM
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"93f211a6c9341a710be626f2f95e873a0f10d880_lout","branding":{"id":"1","key":"sdsp","name":"EnCo SOX Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/045920f0-60c4-4c76-b80e-533ce3fe2765/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWI2ZTMzZS03Y2FkLTRkODktOTE4NS0xMjlmZWIzZGMxOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0NTkyMGYwLTYwYzQtNGM3Ni1iODBlLTUzM2NlM2ZlMjc2NSI6WyJyZWFkIl19LCJleHAiOjE3OTIyNzMyMTEsIm5iZiI6MTc5MjI3MjYxMX0.L9kSNSytCMTYQra-Xiy5MWtM0cxBHCT3qgs0dbGVfq4&client=eab6e33e-7cad-4d89-9185-129feb3dc197&mode=fit","logoId":"045920f0-60c4-4c76-b80e-533ce3fe2765","isLogoAvailable":true,"helpCenterTitle":"Welcome to the EnCo SOX Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the EnCo SOX Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#212121","helpCenterTitleColor":"#fcc72a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b110b9cf-af53-4d26-a8ba-6224900d8466/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWI2ZTMzZS03Y2FkLTRkODktOTE4NS0xMjlmZWIzZGMxOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxMTBiOWNmLWFmNTMtNGQyNi1hOGJhLTYyMjQ5MDBkODQ2NiI6WyJyZWFkIl19LCJleHAiOjE3OTIyNzMyMTEsIm5iZiI6MTc5MjI3MjYxMX0.3h8nqmLRjwHkW6Zd6v9fHYY3G86YQmfIT6SNNvToenQ&client=eab6e33e-7cad-4d89-9185-129feb3dc197&height=300&mode=fit","bannerMediaApiFileId":"b110b9cf-af53-4d26-a8ba-6224900d8466","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sdsp","projectId":10702,"serviceDeskId":1,"name":"EnCo SOX Service Desk","description":"<p>Welcome! You can raise a service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"8","name":"Desktop support","descriptionHtml":"","callToAction":"Desktop support","introHtml":"<p>If you'd like to request a desktop support via Webex, TeamViewer, Skype..., get one here.</p>","icon":10601,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[2],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing SOX?</p>","icon":10606,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[3],"key":""},{"id":"1","name":"Get help","descriptionHtml":"","callToAction":"Get help","introHtml":"<p>Get assistance for general problems and questions.</p>","icon":10625,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[2],"key":""},{"id":"18","name":"Licensing issues","descriptionHtml":"","callToAction":"Licensing issues","introHtml":"<p>If you need a software license or having troubles with the current license, raise a request here.</p>","icon":10638,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[2,3],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>If you noticed a Bug or some other errors within SOX, please provide us with a short Bug report</p>","icon":10642,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[2],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for the EnCo Service Desk</p>","icon":10628,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[3],"key":""},{"id":"17","name":"Request SOX Training","descriptionHtml":"","callToAction":"Request SOX Training","introHtml":"<p>Getting more information about SOX functionalities or technical topics</p>","icon":10735,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[2],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, migration of the server scheme</p>","icon":10644,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[4],"key":""},{"id":"16","name":"Upgrade or change the current SOX version","descriptionHtml":"","callToAction":"Upgrade or change the current SOX version","introHtml":"<p>Request a new version of SOX.</p>","icon":10637,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[2],"key":""},{"id":"12","name":"Request a phone call","descriptionHtml":"","callToAction":"Request a phone call","introHtml":"<p>If you'd like to request a phone call, leave your number and a short description for the issue here.</p>","icon":10600,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"SOX"},{"id":3,"name":"Logins and Accounts"},{"id":4,"name":"Servers and Infrastructure"}],"orderMapping":{"2":[1,14,8,18,17,16],"1":[1,14,8,12,6,17],"3":[18,2,6],"4":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c482cbf-311e-320d-a6a9-bd3d9c3c9a14","appLinkName":"System Confluence","appLinkUrl":"https://enco-software.atlassian.net/wiki","spaceKey":"SDSP","spaceName":"Service Desk Support Project","spaceUrl":"https://enco-software.atlassian.net/wiki/spaces/SDSP","isServer":false},"labels":[],"projectKey":"SDSP","serviceDeskId":1,"kbLinkDomainURLs":["https://enco-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDSP","userLanguageHeader":"Maintenance Release SOX Version 3.2.1 is now available","userLanguageMessageWiki":"","defaultLanguageHeader":"Maintenance Release SOX Version 3.2.1 is now available","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWI2ZTMzZS03Y2FkLTRkODktOTE4NS0xMjlmZWIzZGMxOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExMTk3MjI5NDMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MjI3MzgxMSwibmJmIjoxNzkyMjcyNjExLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.n5n5iIanl8uqMVkyHfUfvUF03Ra3N9bS_i2V4VVLL50","targetCollection":"upload-user-collection--1119722943","endpointUrl":"https://api.media.atlassian.com","clientId":"eab6e33e-7cad-4d89-9185-129feb3dc197","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":16,"projectId":10702,"issueType":{"id":"10404","name":"Change"},"form":{"name":"Upgrade or change the current SOX version","descriptionHtml":"","callToAction":"Upgrade or change the current SOX version","intro":"<p>Request a new version of SOX.</p>","instructions":"","icon":10637,"iconUrl":"https://enco-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Upgrade Jira","descriptionHtml":"<p>e.g. Upgrade Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).","descriptionHtml":"<p>Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Impacted services","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11615","label":"Active Directory","selected":false,"children":[]},{"value":"11616","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"11617","label":"Billing Services","selected":false,"children":[]},{"value":"11618","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"11619","label":"Data Center Services","selected":false,"children":[]},{"value":"11620","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"11632","label":"FMEA","selected":false,"children":[]},{"value":"11621","label":"Financial Services","selected":false,"children":[]},{"value":"11631","label":"General Topic","selected":false,"children":[]},{"value":"11622","label":"HR Services","selected":false,"children":[]},{"value":"11623","label":"Intranet","selected":false,"children":[]},{"value":"11624","label":"Jira","selected":false,"children":[]},{"value":"11633","label":"License request","selected":false,"children":[]},{"value":"11625","label":"Office Network","selected":false,"children":[]},{"value":"11626","label":"Payroll Services","selected":false,"children":[]},{"value":"11627","label":"Printers","selected":false,"children":[]},{"value":"11628","label":"Public Website","selected":false,"children":[]},{"value":"11634","label":"SOX Data Server","selected":false,"children":[]},{"value":"11629","label":"VPN Server","selected":false,"children":[]},{"value":"11630","label":"Webstore Purchasing Services","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11217","fieldConfigId":"11520","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10910","label":"Standard","selected":false,"children":[]},{"value":"10911","label":"Normal","selected":false,"children":[]},{"value":"10912","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11218","fieldConfigId":"11521","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10913","label":"Critical","selected":false,"children":[]},{"value":"10914","label":"High","selected":false,"children":[]},{"value":"10915","label":"Medium","selected":false,"children":[]},{"value":"10916","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11219","fieldConfigId":"11522","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10917","label":"Repair","selected":false,"children":[]},{"value":"10918","label":"Upgrade","selected":false,"children":[]},{"value":"10919","label":"Maintenance","selected":false,"children":[]},{"value":"10920","label":"New functionality","selected":false,"children":[]},{"value":"10921","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_11220","fieldConfigId":"11523","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_11221","fieldConfigId":"11524","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/16","calendarParams":{"firstDay":0,"date":"2026-10-17T23:30:11+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5c482cbf-311e-320d-a6a9-bd3d9c3c9a14","appLinkName":"System Confluence","appLinkUrl":"https://enco-software.atlassian.net/wiki","spaceKey":"SDSP","spaceName":"Service Desk Support Project","spaceUrl":"https://enco-software.atlassian.net/wiki/spaces/SDSP","isServer":false},"labels":[],"projectKey":"SDSP","serviceDeskId":1,"kbLinkDomainURLs":["https://enco-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWI2ZTMzZS03Y2FkLTRkODktOTE4NS0xMjlmZWIzZGMxOTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExMTk3MjI5NDMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MjI3MzgxMSwibmJmIjoxNzkyMjcyNjExLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.n5n5iIanl8uqMVkyHfUfvUF03Ra3N9bS_i2V4VVLL50","targetCollection":"upload-user-collection--1119722943","endpointUrl":"https://api.media.atlassian.com","clientId":"eab6e33e-7cad-4d89-9185-129feb3dc197","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=enco-software","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"93f211a6c9341a710be626f2f95e873a0f10d880_lout","baseUrl":"https://enco-software.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://enco-software.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"eab6e33e-7cad-4d89-9185-129feb3dc197","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"de5d5ec33c7f4cee9b0c5250a2158bf6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://enco-software.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}