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License Server

The SOX license server is a 443 standard HTTPS port.

Types of Licenses

Floating Licenses

  • Every user activates the same floating key and can then login into the system.

  • The defined purchased number of floating license users can not be exceeded at a time.

  • The SOX-user must not disclose the key to third parties as the key allows anyone to use this floating license.

  • If SOX is not running properly anymore (e.g., because the user has just closed his notebook, or has no Internet connection), the user is automatically logged out of the server after five minutes.

Commuted Licenses

  • Each key is bound to the hardware ID of the computer on which the key is activated. Your hardware ID can be found on the license tab of the SOX license manager by clicking the Copy ID to clipboard button.

After this license type was requested, you will receive a zip-file in which you will find your license key as a .lic file as well as your license as plain text. The .lic license key file must be saved locallyin the folder C:/User/*Your Username*/SOX2/licenses.

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License Request

  • If no valid license key is available, please request a new license within SOX using Help – License Manager.

  • Please supply mandatory inputs, such as Name, Company, E-mail and requested SOX modules.

  • Click Send request.

Activating a License Key

  • Once a license is requested EnCo will send you a valid license key which needs to be activated.

  • Please insert your license key by clicking Activate Key.

  • Type or paste the serial key previously received. - Outcome: License is now activated.

  • As license information Serial key, Issue Date, Expiry Date, client computer ID (MAC) and unlocked SOX modules are shown.

Troubleshooting

License Server Access

The SOX License Server is a 443 standard HTTPS server. In case you are unable to activate your license or are unable to use SOX due to license issues, you can check if you can access the license server via the following link: https://license.enco-cloud.com.
You will get an error that you are UNAUTHORIZED. Receiving this message means you are able to access the license server from your IT infrastructure. In this case, please get in contact so we can assess the issues you are facing further.

 

If you do not receive this message, access to the license server is probably blocked within your IT infrastructure. Access must be granted by your IT department.

Replacing an Existing License Key

In case you have received a new license key while an old key is still active in your SOX installation, it can happen that you are unable to activate the new key. In this case, you can manually delete the lod licese file (.lic) in the folder C:\Users\*your username*\sox2\licenses.

After restarting the RCP client, there should be no license visible in the license manager and you should be able to successfully activate your new license key.

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